Safer Gambling

At Reel Raven we take safe play seriously. Our commitment to responsible gambling means giving customers clear tools, straightforward limits and accessible support when play stops being fun. This page explains Reel Raven Responsible Gambling policies, how to set limits, what signals to watch for and where to find help. Use the controls in your account to manage staking and session time. Contact support if you need assistance with limits, time-outs or self-exclusion. We want gambling to remain entertainment, and we provide practical steps to keep it that way.

Our Responsible Gambling Principles

Player safety is a priority. Preventative measures are available from the first login. Clear information, easy controls and transparent options sit in the account area. Behavioural checks are used to flag risky activity and offer help. Decisions on account restrictions are operational and made to protect customers who may be at risk.

Player Protection Tools

Deposit and Loss Limits

Set daily, weekly and monthly deposit limits in your account. Loss limits can be applied to cap total losses over a period. Limits take effect immediately for increases that reduce spending, and changes are recorded on your account. Use limits to control spend and avoid chasing losses.

Time-Outs and Self-Exclusion

Short-term time-outs are available for temporary breaks. Self-exclusion blocks access for a chosen period or permanently. Contact support to activate a self-exclusion or use the account tools. We will honour exclusion requests and restrict account access accordingly.

Reality Checks and Session Controls

Enable session reminders to receive prompts about time spent. Turn on deposit cooling periods and mandatory cool-off on certain limit changes. These tools help manage session length and reduce impulsive play.

Recognising Problematic Behaviour

Signs to watch for include chasing losses, increased deposit frequency, borrowing to fund play, neglecting other responsibilities and anxiety about gambling. Sudden changes in play patterns or rapid stake increases are indicators. If you notice these signs in yourself or someone you know, seek support and consider tightening limits or self-excluding.

Staying in Control

Plan your play and set a budget before you start. Use deposit and loss limits, stick to session reminders and avoid funding gambling with essential money. Keep account details secure and avoid lending access to others. If an offer or session tempts you to exceed limits, pause and reassess.

Professional Help and Support

If gambling becomes a problem, free and confidential help is available. Contact GambleAware, Gamblers Anonymous or local counselling services for guidance. We do not participate in the GamStop central register, so use our self-exclusion tool if you need to block access here and contact national schemes independently if preferred. For immediate account assistance, reach out to live chat or support and we will help with available protection measures.