User Privacy Policy

Welcome to Reel Raven's Privacy Policy. This page explains how we collect, use and protect your personal information when you register, deposit, play or withdraw. It covers the types of information we gather, why we process it, your rights to access, correction and deletion, and how cookies and tracking technologies are used. Read the sections below for practical, account-focused details about data handling and contact options for privacy requests. Using our site means you accept the practices set out here where permitted by local law.

Types of data we collect

We collect three main data categories: personal data (name, date of birth, ID documents, contact details), technical data (IP address, device type, browser, log files) and transactional data (deposits, withdrawals, wagers, bonus activity). We also retain limited KYC documents and payment receipts when required for account verification and compliance.

How we use information

Account setup, identity verification and payment processing rely on personal and transactional data. Technical data supports account security, fraud prevention and basic troubleshooting. We also use aggregated, anonymised data for site performance, product improvements and to administer bonuses and loyalty features within the account.

Data protection and security practices

We use standard industry controls to protect data in transit and at rest, including SSL/TLS encryption and restricted access to authorised personnel and processors. Document uploads and sensitive records are stored securely and retained only as long as necessary for verification, legal compliance or dispute resolution. External processors are engaged under data processing agreements.

Cookies and tracking technologies

Cookies, similar technologies and tracking pixels are used for essential site functions, session management, analytics and basic marketing. You can manage cookie preferences through the cookie settings available on the site. Disabling non-essential cookies may affect some features, such as saved preferences and personalised promotions.

User rights

Access and correction

You may request a copy of the personal data we hold and ask us to update inaccurate or incomplete information. Requests should be made via your account settings or by contacting support with identity verification where required.

Deletion and restriction

Subject to legal and regulatory obligations, you can request deletion or restriction of processing. Some data must be retained for compliance or fraud-prevention reasons and cannot be fully erased immediately; we will explain any limits when responding.

Data sharing and third parties

We share data with service providers necessary to operate the platform: payment processors, verification services, game providers, analytics and fraud-prevention partners. Data may also be disclosed to comply with legal requests or to resolve disputes. Third parties process data under contract and only for permitted purposes.

Updates to the privacy policy

We may update this policy from time to time. Material changes will be posted on the site with an effective date. Continued use after updates means you accept the revised terms. For specific privacy enquiries use the support channel in your account